Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and wrote these rules from direct operational experience to make them clear, practical and legally robust. Our results show that transparent rules and reliable processes create better player trust and faster issue resolution. Read the full rules below before registering or making transactions. These rules govern your use of The Pokies 114 gaming services across desktop, mobile and other internet-enabled devices.
The Pokies 114 operates as an online gaming and sports betting operator. Company registration number 3-102-841524, registered and operating from Barrio Dent, San Jose (200 metres north and 50 metres east of the North American Cultural Center). We began operations in 2021 and maintain business continuity and technical systems to deliver uninterrupted gaming services. Our activities are conducted in accordance with the regulatory framework described below.
We are committed to regulated, fair and transparent gaming. The Pokies 114 operates in compliance with applicable gaming laws and regulatory guidance. Where relevant, our operations observe international standards and are monitored by recognized regulatory bodies. We continually review our processes to ensure we meet anti-money laundering (AML), responsible gambling and consumer protection obligations.
By registering or using The Pokies 114 you confirm that you have read, understood and accepted these rules in full. These rules form a binding agreement between you (the player) and The Pokies 114 (the operator). If you do not accept any part of these rules, you must stop using our services immediately.
We may update these rules from time to time for operational, legal or security reasons. We recommend you review this page regularly. When we make material changes we will notify registered players via the contact details in their account or by prominent notice on the site. Continued use following notification constitutes acceptance of the updated rules.
To use our services you must meet all applicable eligibility criteria:
We will request proof of age, identity and residency at any time. If you cannot provide acceptable documentation when requested, we will restrict access to your account and withhold funds until verification is complete.
When you open an account with The Pokies 114 we require accurate personal information. During registration you must provide your real full name, date of birth, contact email and phone number and any other information reasonably required to verify your identity. We tested the verification workflow and found typical documentation requests include a government-issued ID, proof of address and evidence of deposit method ownership.
Accounts must be used only by the registered account holder. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. If you suspect unauthorised access, contact our support team immediately. We reserve the right to suspend or close accounts where security is compromised.
Our testing and security protocols are designed to detect and prevent prohibited activities. Prohibited actions include, but are not limited to:
If we detect prohibited activity, we may void winnings, suspend or close accounts and retain funds while we investigate. Serious or criminal behaviour will be referred to law enforcement and may lead to civil or criminal proceedings.
We prioritise player wellbeing. Our platform includes tools and processes to help you manage your play, including deposit limits, session reminders, loss limits and self-exclusion options. We tested these tools during routine audits and found them effective in reducing harmful play patterns when used correctly. If you believe you or someone close to you has a gambling problem, please use the self-help resources available on the site or contact support to apply limits or self-exclude your account.
Bonuses and promotions are offered at the sole discretion of The Pokies 114 and are subject to specific rules. In our audits we place emphasis on clarity: every promotion will have clearly stated eligible games, wagering requirements and expiry times. Players must not use multiple accounts or deceptive practices to claim bonuses.
Main principles that apply to most promotions:
We operate using certified game engines and reputable software partners. If we identify attempts to manipulate game logic or exploit software faults, we will remove offending players from promotions, void affected wagers and withhold winnings while we investigate. In our tests we simulate common exploit scenarios and work with partners to patch and resolve weaknesses promptly.
Occasional software errors, interrupted data transmission or supplier faults may affect gameplay. If a game malfunction occurs, you must not try to exploit it. We will investigate all malfunctions in cooperation with our suppliers and may adjust balances to reflect the position the player would have had absent the malfunction. Where appropriate, we will restore funds or void bets. Our final determination is at The Pokies 114's discretion after technical and transactional review.
We support a range of deposit methods. Deposits normally appear in your account after our confirmation of receipt from the payment provider. We may apply limits to deposit amounts for AML, fraud prevention and risk management reasons. In our operational tests we observed the following principles:
Withdrawals are processed once any wagering requirements and verification steps are satisfied. During our testing cycles we measured processing times and found them to vary by method and compliance checks. We aim to process withdrawals promptly but certain checks may extend processing times.
| Payment Method | Typical Processing Expectation | Wagering / Playthrough Guidance |
|---|---|---|
| PayID / Local bank transfers | Usually within 24-72 hours once processed | Minimum 1x playthrough on deposited amount before withdrawal |
| Credit / Debit Card | 2-7 business days depending on issuer | Minimum 3x playthrough on deposited amount before withdrawal |
| eWallets / Virtual wallets | Usually within 24-72 hours once processed | Method dependent — check promotion and payment terms |
Note: Third-party financial institutions may apply additional transfer time or charges. The Pokies 114 does not charge withdrawal fees; however, intermediary banks or payment services may charge fees. If a withdrawal is returned by a financial institution, we will contact you to arrange an alternative method to deliver your funds.
Before processing withdrawals, resolving disputes or investigating suspicious activity we may require:
We retain the right to hold funds until required verification is completed. Verification helps us meet AML and consumer protection requirements; our reviews are conducted confidentially and securely.
The Pokies 114 may, at its discretion, impose account limits or temporary holds for compliance, security or operational reasons. If we reasonably suspect account abuse, fraud, collusion or exploitation of bonuses, we may withhold funds while investigating. If you breach these rules, we reserve the right to cancel bets, void bonuses and suspend or terminate your account.
If you are suspected of breaching these rules, we will notify you and may suspend access pending investigation. Typical process steps we follow are:
We aim to resolve disputes in a timely manner. If you remain unsatisfied after exhausting our internal dispute resolution, details of independent dispute resolution channels (where applicable) will be provided in your account correspondence.
We take data protection seriously. Personal data collected for account operation, KYC and AML is processed in accordance with applicable privacy laws and our privacy policy. We use industry-standard encryption, secure servers and access controls to protect your information. Our security team conducts regular reviews, penetration testing and supplier audits to safeguard platform integrity.
All content on The Pokies 114 platform, including software, graphics, game code and website design, is the property of The Pokies 114 or our licensors. You must not copy, redistribute or reproduce platform content without prior written consent.
Individual promotions, tournaments and leaderboard competitions have specific rules in addition to these general rules. We include eligible game lists, entry times, prize distribution mechanics and ranking criteria with each promotion. If a promotion is canceled or modified for operational reasons, we will notify participants and, where appropriate, return funds or compensate fairly in line with the stated promotion terms.
These rules are governed by the laws applicable to our operations. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. Any queries about applicable law for your account will be addressed by our legal team during dispute resolution.
For help with account opening, deposits, withdrawals, verification or disputes contact our customer support through the methods provided in your account. We record and track queries and aim to respond promptly. For escalation, request a supervisory review and we will provide a timeframe for resolution. Our testing of response times indicates that properly documented support requests are resolved faster.
We test our platform continuously and publish these rules based on experience and industry best practice. Our priority is to ensure fair play, fast payments and clear communication. If you have suggestions for improvements to these rules, report them to support and we will consider them during our review cycles.
We provide this short checklist for quick reference. It does not replace the full rules above:
We wrote these rules from our operational testing and practical experience running The Pokies 114. Our approach is to combine transparent rules, secure verification and fair resolution of issues. By following these rules and using the responsible play tools we provide, you help keep the platform safe and enjoyable for everyone. Thank you for choosing The Pokies 114.
| Document Type | Purpose | Notes |
|---|---|---|
| Government-issued photo ID | Verify identity and age | Passport, driver licence or national ID. Must be clear and unexpired. |
| Proof of address | Verify residency for AML and jurisdiction checks | Utility bill or bank statement dated within last 3 months. |
| Proof of payment ownership | Confirm control of deposit method | Masked card photo, wallet screenshot or bank statement showing name. |
If you have read these rules and accept them, you may proceed to register an account on The Pokies 114. If you need support at any stage, contact our customer service team who are trained in compliance, KYC and dispute resolution procedures.
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